Shipping policy

All orders are processed within 1 to 3 working days days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has fulfilled and shipped.

PLEASE NOTE:

During busy periods please allow up to 5 working days for your item to be processed

After the goods are dispatched, how long does for standard shipping to deliver the package?

The estimated delivery time displayed on the checkout page excludes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around,

For UK orders:
First Class Signed: 1-5 working days from shipped
Tracked: 1-3 working days from shipped

For non-UK orders:
15-20 working days

In high volume periods please allow up to 40 working days for your order to be delivered. Due to Brexit orders can be delayed due to extra processing time between boarders. We would ask for you to be a little more patient if your order hasn't arrived in 40 working day time frame.

INTERNATIONAL SHIPPING

We offer international shipping to Europe, Canada, United States and Australia.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Blk Gxld is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

All UK orders are shipped with Royal Mail 1st Class, once the item has been arrived in our UK warehouse from our international warehouse. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 40 working days of receiving your shipping confirmation email, please contact us at sales@blkgxld.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@blkgxld.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@blkgxld.com.